Results of the 2019 How are we doing? survey
For the third year in a row, we are thrilled to report that most people who responded to our annual ‘How are we doing? survey find us to be committed to the creation of a low carbon, locally-owned renewable energy system and trust in our expertise.
Every year we ask our members, supporters, community groups, and partners to give us their feedback on our work and to ask for their suggestion on what improvements they would like to see.
For this, our third survey, we have stayed largely on track with previous years' results as most people continuing to trust in us and our work. There has been a slight increase in the number of people who say the Low Carbon Hub has had an impact on their knowledge and has made them feel more positive about the potential of community-owned solutions to energy issues.
Another very positive story to note is that of the responders who are investor Members, the vast majority score their experience with us at 4/4.
As a result of your feedback we will continue to improve the way we communicate with our investors, continue to communicate the work we’re doing to ‘power down’ our communities and reduce energy demand and look into improving our helpdesk service.
Here are some general comments we received from the survey:
- I think you give an extraordinary service, above all encouraging people to believe that a different approach to energy is possible and that it works.
- Many thanks for your hard work.
- Bravo to everyone at Low Carbon Hub
- Keep up the awesome work
The survey is anonymous but we’d always welcome people to get in touch with feedback and suggestions on firstname.lastname@example.org.
Thank you to everyone who completed the survey – your feedback is really helping us understand the impact of our work and in thinking about how we can always be improving.
Saskya Huggins, Social Impact Director