Results of our 2022 annual survey
The results are in for our 2022 ‘How are we doing?’ survey and they show that people continue to trust in our expertise around local, renewable energy and low carbon. The main results continue to be positive, with scores continuing to be high and good feedback. We’re really pleased that our investor members, community groups, partners and collaborators continue to think highly of us as an organisation.
Participation in the survey dropped slightly from last year’s 183 to 180. However, this is the third highest number of respondents since the survey began in 2017.
Overall, our 2022 results maintained the same high level of people who both perceive Low Carbon Hub to be committed to the creation of a low carbon, locally owned renewable energy system and trust Low Carbon Hub’s expertise around local, renewable energy and low carbon.
As in previous years, results relating to the impact we then have in terms of helping other people increase their knowledge, belief in the potential of community-owned solutions and take action themselves score slightly lower. We’ll continue to reflect on how we can improve our services to help deliver community action on climate change.
As ever, the feedback and suggestions we received through the service proved particularly helpful in identifying areas in which we can do better, and ideas for future projects.
Keep up the good work– Anonymous feedback from survey
You are doing magnificent work towards ‘carbon-zero’!– Anonymous feedback from survey
You are the experts: I invested because I believe it is the right way ahead and wish you to succeed– Anonymous feedback from survey
Thanks so much to everyone who took part in the survey. We really appreciate everyone taking the time to give us their feedback and we do go through each response to look for ways to improve; your suggestions are important for us to learn how we can better work towards a low carbon future.
You said: “More feedback on progress on Solar Farm that my investment is in”
We’ve created a special report on the construction of Ray Valley Solar which will be emailed to all our investor members shortly and posted on our website. You can also get regular updates about the performance of all our installations in the monthly newsletter here.
You said: “More info/articles about air source heat pumps and best types of double glazing and insulating flat roofs”
There are lots of guides about a wide range of energy efficiency measures available in the retrofit resources section of the Cosy Homes Oxfordshire website which we hope can answer all your questions.
You said: “Availability to answer enquiries by phone or email”
If you have a specific question, the best way to get in contact is via our help desk so we can quickly direct your question to the most appropriate member of the team.
If you are an investor, you can contact us directly with your investment related queries via firstname.lastname@example.org or calling 01865 246099.
As the survey was anonymous, we won’t be able to get back to any individuals directly about their comments; however, if you would like to discuss anything you may have raised in more detail, then please do get in touch with us at email@example.com.